I want to take a tour, how do I do that? Do I need to RSVP? What if I can’t make it? 

We offer public tours every Tuesday 7-8:30 PM and Sunday 2-4 PM. Just show up, no need to RSVP.

 

Public tours at the makerspace are available to answer questions about membership and public classes, give tours to interested community members, and allow new members time to pick up their key fobs and ask questions.

 

Coco-op is an active workshop and inherently dangerous. Visitors must sign in via the iPad in the front room and be accompanied by a volunteer or current Coco-op member for tours. Please wait for a volunteer to let you in the front door. If the door is open, please wait in the front room for a volunteer to lead your tour.

 

I want to become a member. What do I need to do? 

We are excited that you want to be a member! For official steps, see www.cocoop.org/membership. 

 

1. Go to www.cocoop.org/membership 

2. In Step 1, click the orange “Subscribe to Member Dues” button.

3. At checkout, click Sign Up to create your Maker Portal account. This is your account for online access, but does not give you Shop Membership Access until you pay for your dues.

4. Complete the checkout process and save your card information for recurring dues payments.

5. Stop by the shop during Public Tour hours (Sundays 2-4 PM, Tuesdays 7-8 PM) to get a tour and pickup your access fob from our Self Service kiosk in the Community Room

6. Read the Member Onboarding Packet. All members must do this. This provides vital information to make the best of your membership and keep our community safe.

7. Log in to your Maker Portal at any time to manage payments, add-ons, or cancellations.

 

How do I receive a shop orientation?

Orientations provide shop safety guidelines and basic use instructions. They are always free and open to the public. Orientations are mandatory for members before using a workshop. 

 

Find upcoming orientations dates and RSVP on our website https://www.cocoop.org/shop-orientations. 

 

Tip: Planning on becoming a member? RSVP and attend your orientations before signing up, so you can begin your projects right away!

 

I can’t make it to orientation, how can I cancel my reservation?

To cancel your orientation, log in to your Maker Portal and go to My Bookings in the left-side menu. If you don't have a Maker Portal, you can cancel through the Manage Booking button in your confirmation email. 

 

How can I get my key fob?

Once you’ve subscribed to a membership, stop by the Community Room to pick up and assign a key fob. You can come in with a current member or stop by during public tour hours: Tuesdays 7-8:30 PM and Sundays 2-4 PM. 

 

How often do you offer classes?

Class dates vary as they are determined by the instructors. Our current offerings are listed on our website. Follow us on FB and IG and sign up for our newsletter to stay up to date on new classes.

 

Ceramics Wheel Throwing, Ceramics Handbuilding, and Stained Glass 101 are offered most regularly, but fill up quickly. Other classes, such as Welding, Woodworking, Sewing and others are offered intermittently. 

 

Can I use the Coco-op as an office / remote work space?

Our "Co-Working" space is relatively freeform. We have open use tables and a Community Room, but there are no private desks for rent or reservation. Be mindful that noise from the workshops is common, so it may not be ideal for video calls.

 

Please do not block off an entire room or workshop. This is a shared community space.

 

Are kids allowed?

Coco-op is an adult-only workshop—all members and students must be 18+ to join. Please arrange offsite childcare while you are at Coco-op. Coco-op Makerspace is an active workshop with many dangerous tools. 

 

Children may accompany an adult during a Public Tour, or members/ students stopping by briefly to check on or pick up work. Anyone under 18 must be accompanied by an adult at all times while on premise, and are not permitted to use any tools or equipment. This policy is vital for everyone’s safety as well as required for our insurance policy.

 

Do you have family memberships?

We do not offer family memberships. For insurance purposes, every Coco-op member is required to have their own membership and Maker Portal account (where you manage your membership). 

 

If you are unable to afford our full-price membership, we offer scholarships to those with financial constraints in exchange for two volunteer hours each month.

 

You and/or your family members may individually apply for a scholarship for half off our membership cost. You can apply for membership here: https://www.cocoop.org/scholarship 

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I’m on scholarship. What counts as volunteering? How do I track my volunteer hours to maintain my scholarship? 

Volunteering is anything above and beyond the required project clean-up. All members are required to clean up after themselves on each visit—ensuring that the workshop is 100% ready to go for the next member.

 

You’ll find information about volunteering in our Volunteer Resource guide. 

 

You will track your hours using our Volunteer Log.

 

How do I cancel my membership? 

To cancel your membership: 

1. Log into your Maker Portal (top right corner of our website). 

2. Navigate to “My Subscriptions” using the menu on the left. 

3. Your current Makerspace Access Membership will show a green “Active” badge.

4. Click the dropdown arrow and then select “Cancel Subscription.” 

5. Confirm your cancellation by selecting, “Yes, Cancel.”

 

You will maintain access until the end of the current billing cycle.

 

Your Maker Portal gives you full control over your membership. This is where you can subscribe to a membership, cancel membership, update your payment methods, check your current/past bookings, and more

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I can no longer attend the class I signed up for. How can I cancel my class registration? 

If you are a member or have created a Maker Portal, you can manage their class and orientations in their Maker Portal. Within the Maker Portal, select “My Bookings,” and select “Manage.”

 

If you do not have a Maker Portal, you can cancel by selecting the “Manage Booking” button in your confirmation email. Or, email team@cocoop.org. 

 

Students must cancel their registration at least 48 hours in advance to receive a full refund. Up to 24 hours before class begins, we will refund up to 75% of the registration fee. Cancellations less than 24 hours cannot be refunded. If you do not hear back about a refund, your refund will be honored based on the date of the email. Please be patient, as we are a small team.

 

Still curious? Check out our Member Resources for information on teaching classes, writing a testimonial, submitting a suggestion and more.